Being a hotel general manager is one of the toughest jobs for anyone looking for a challenge. There is a lot of uncertainty when it comes to what you have to handle because every day is different and the team that you might inherit could be difficult to work with. There are some main ideas that are helpful to learn and understand to really get a grasp of how to handle a situation and do it effectively. We are going to look into two areas that will make a difference of you being an adequate GM to the leader of your management/ownership group.
Have an agenda
It is too often that we see GM’s diving in head first and want to tackle everything head on. You need to make a list of action items that have to be completed by your department heads to take of some of the burden off yourself. You have to depend on them to make the right decision and be there support structure so you can focus on other items that have to be taken care of. Doing a daily stand-up meeting is a great way to see where everyone is at and to make certain lists of things you want them to accomplish throughout the day and even the week for that matter. Setup small one on one meetings to check on progress and you will see the difference that makes not only in productivity but the bottom line in terms of revenues.
Know your team
It is critical that you spend time to get to know your team and what there strengths and weaknesses are. It can even be a 5 minute conversation with a housekeeper to see how she is looking her position and if she happens to need anything to make her job easier. You have to show everyone that you care and that you are not in the office the whole time. A great way to earn that respect is to be on the front lines with your team through the good and bad times. It might sound odd but you have to be a motivating and driving force to get things done and keep them excited to do an even better job on a daily basis. Hold everyone accountable for how there individual departments perform but have an open door policy where people can reach you in time of need.
There are probably an extensive list and I go on for pages and pages but these two thing will help a beginning GM or even an established one stay successful in the short and long term. People thing you need to have a special personality but the two things that companies look for when they hire a GM is someone who can get things done with a strong team and know your hotel as well as the staff that operates it. Everything else adds to these two because they are so important that people sometimes forget. You need to get back to basics to establish yourself as a devoted leader who cares and gives it there all every single day.