5 Hotel Phrases That Guests Remember The Most

Hotels are an extremely busy location with hundreds of guests coming in and out of your building on a daily basis. Some of our most frequent guests come to our property so much that they like to be recognized as much as possible. The front desk does their best in accordance to making sure they are hitting there basic standards but also you need to be as personable as possible. The main goal for any hotel operation is to get as many guests feeling like they had a wonderful experience and that they felt a connection with the staff. There are certain phrases that we can use during our interactions that can make a difference and we will look at five of them in detail:

“It’s My Pleasure”

Guests stay in a hotel with a mindset that their needs will be catered to. Not only that. They expect the people tending to them will exude a certain level of joy in doing so. This is why the expressions above matter. Telling your guests that it gives you pleasure or happiness to take care of them rubs off on them. They would feel more positive because they know that the people attending to them are happy to do so. They will feel more comfortable reaching out to you and your staff for their needs.

“Thank You”

We owe everything to our guests. Travelers will only come back to hotels where they feel that their business is appreciated. This is why every opportunity we get, we have to thank them. Thank them during arrival and departure is essential. Thank them when they give you feedback. Thank them when they say nice things about you and your hotel. A simple “Thank You” can go a long way in terms of building a lasting relationship with hotel guests.

“Welcome”

We don’t get a second chance to make a first impression. The first interaction with guests is all we have to make them feel at home in our hotel. This is why we should never forget to give all our guests a warm welcome – no matter how tired we are or how late in the night it is. You sometimes have to be creative in nature but giving your devoted attention and really respecting the guest is important.

“Is Their Anything Else”

Sometimes, hotel guests hold back on their requests because they don’t want to be perceived as demanding. Train your staff to ask guests if there’s anything else that they need or want. Though your hotel might not be capable to give everything that your guests want, at least you showed that you have the intention to make their stay as ideal as possible to the best of your abilities.

“We look forward to having you again as our guest”

Again, a simple expression that goes a long way. Of course, you want your guests to book with you repeatedly every time they travel to your area. But you have to say it. Never assume that this is already a given and that your guests don’t need to hear it. In fact, if you don’t say this, you might just make your guests feel that you did not enjoy having them in your property.

In the hospitality industry, these expressions are definitely more than just words. They articulate your passion to serve your guests. They establish your willingness to give them the best hotel experience you can. These words show your gratefulness that they chose your property among other hotels. They are powerful expressions that can make a difference in the success of your hotel.